You can easily upload your pet’s photo by clicking the “Upload” button on our homepage. Make sure the photo is clear, well-lit, and your pet is the focus of the
image.

For the best results, we recommend high-resolution photos with your pet clearly visible. Avoid blurry or dark images. A headshot or close-up of your pet facing the camera works best.

Yes, you can upload multiple photos, and our artists will select the one that works best for the portrait. If you have specific preferences, please mention them in the order notes.

Our standard turnaround time is 7-10 days after the artwork is approved. You typically receive your proof within 2-4 days from when you place your order. We’ll keep you updated on the progress via email.

We want you to love your portrait! If you’re not happy with the final result, contact us, and we will work with you to make adjustments until it meets your expectations.

We offer various sizes for both digital files and printed portraits. Choose from a canvas or a high-resolution digital download.

Yes definitely! We can create up to 3 pets in a portrait. If you would like a portrait with more than 3 pets, please contact us and we’ll do our best to try and accommodate.

We ship our canvas prints and digital artwork all over the US and Canada.

Our digital artwork is available to order worldwide and the final product will be sent out by email.

Shipping Times:
Orders typically arrive within 7-10 days after artwork approval.

Shipping Cost:
We offer free shipping on all orders over $100.

For orders under $100, we charge a $10 flat rate shipping.

If you have any questions or need assistance with your order, feel free to contact our support team by emailing: info@leoandluna.store